Service

Twin City Greetings provides regular service calls to customers enrolled in our everyday card program within designated geographic areas. During each visit, our representative will organize and maintain the card rack, stock any incoming merchandise, and prepare a new order to ensure inventory levels remain appropriately stocked.
For customers located outside our service areas, our tele-sales department is available to assist with all of your greetings card needs, including placing orders and providing guidance on navigating our website.

On-Demand Mail Orders

Products needed between scheduled sales visits may be ordered for same-day shipping when requests are received by phone, e-mail, or through twincitygreetings.com before noon. A minimum of 16 items for processing. Any orders less than 16 items, will incur freight charges. (A minimum handling charge is added to every order).
Orders are shipped via UPS, Spee-Dee Delivery or United States Postal Service, depending on the destination and service availability.

No Seasonal Carry Over

Twin City Greetings offers a no seasonal carryover program for qualifying seasonal greeting cards. Customers on our seasonal mail out program will automatically receive seasonal greeting card assortments. For customer serviced by a representative, any unsold seasonal cards will be picked up during the next regularly scheduled service visit following the holiday.

Tele-sales customers may return unsold seasonal merchandise by packaging the remaining cards and obtaining a prepaid USPS return label through the "Return Label" link located in the designated red section on our website's home page during the approved return period.. Once the returned merchandise is received and verified, a credit memo will be issued.
Returns shipped outside of the designated return dates may be subject to shipping charges.
Major seasonal programs include:: Christmas, Valentine's Day, Easter, Mother's Day, Father's Day and Graduation.
Minor holidays that are available to order include: Halloween, Thanksgiving, Bosses Day, Administrative Professional's Day, Sweetest Day and St. Patrick's Day.

Tele-sales

Whether you're located outside our regular service area or prefer to manager your own greeting card department, our Tele-sales program makes ordering easy. Place orders by phone or online at twincitygreetings.com and enjoy the same great features and selection available through our regular ordering program. Call 1-800-359-2737 to get started.

Billing Options

For your convenience, we offer centralized billing through Associated Wholesale Grocers (AWG), CertCo, Mason Brothers, and SpartanNash. We also accept cash, checks, and credit cards. A 3% convenience fee applies to all credit card transactions.

Returns
Tele-sales customers may submit seasonal returns using our prepaid USPS shipping label during approved periods.
To print a return label:
1. Visit our Home page.
2. Click Return Label in the red section located at the top right hand corner.
3. You will be directed to the USPS website.
4. Complete all required information, but leave the RMA field blank.
5. Click NEXT to generate and print your shipping label.
6. Affix the label securely to the top of your package.
7. Drop off the package with your local postal worker or any USPS location.
Please note that returns outside the approved return dates may be subject to shipping charges.
Return Address:.
Twin City Greetings, Inc.
340 Saint Joseph St.
Elko New Market, MN. 55054